West Corporation Voice NOC Technician in Longmont, Colorado

Voice NOC Technician


Responsible for:

  • Providing surveillance and triage of voice applications and technical support for a variety of company products and services (e.g., voice platforms, basic hardware, software, network, connectivity, peripheral, etc.) while ensuring adherence to established departmental and corporate policies and procedures

  • Provide tiered support, trouble isolation, including corrective action for network problems for all voice customer facing production systems in a 24-hour/7-day-per-week Network Operations Center (NOC) in accordance with departmental and corporate policies and procedures

  • Monitor, troubleshoot and correct switch, voice platform, and network problems for all customer facing production systems in a 24-hour/7-day-per-week



  • High school diploma required

  • Associate's degree from an accredited college or university with major course work in computer science, MIS, Telecommunications, Networking, or a related field preferred


  • Minimum two years experience in technical support, Telephony, Network Operations Center or a similar work environment required

Technical Knowledge

Based on departmental need one or more of the following may be required:

  • Minimum two years technical knowledge of one or more of the following is required:

  • Signaling protocols (ISDN, SS7, SIP, CAS, etc.)

  • Circuit or soft-switch administration, maintenance or provisioning

  • TCP/IP

  • PC/Server and network hardware

  • Demonstrated expertise with Unix and VI Editor

  • DNS Administration, SSH, NFS, and Apache

  • Minimum two years technical knowledge of one or more of the following is preferred:

  • Basic understanding of CODEC technology (e.g., G711, G729, etc.)

  • Datacenter and Cisco networking; Application Service Provider (ASP)

  • Minimum one year knowledge of at least one Command Line Operating System required

  • Minimum one year knowledge of BGP, routing decisions, and VPN Tunnels

  • Minimum two years technical knowledge of IP Networks, Call Routing, VoIP and IP based networks in a WAN/LAN environment required

  • Minimum two years knowledge of Windows based platforms required

  • Minimum one year technical knowledge of one or more of the following programming language (e.g., Unix, HP OpenView, Network Node Manager, SONUS Fault Manager, and EMPIRIEX, 1 year preferred


  • Intermediate knowledge of MS Word, Outlook, Excel, Access and PowerPoint required

  • Certification in Programming (e.g., Unix, CLI, Linux, and Perl etc.) preferred

  • May be required to work varying shifts

Applications will be accepted through 10/27/17.

Do you share our passion of "work worth doing?" Demand for our services continues to grow. We are looking for the nation's best who are interested in making a difference. If you are interested in this position and meet the minimum requirements, apply online today!

If you work at West Safety Services, you’ll never take 9-1-1 for granted again. For more than 35 years, we’ve been a leader in an industry where the stakes are high, as are our expectations of each other. We recruit the best talent because our success is measured in lives saved, in communities protected and in assets secured.

Our 9-1-1 and other emergency communications technologies provide the essential link between telecommunications firms, wireless carriers, cable and security systems providers and public safety agencies. The proliferation of smart devices, sensors and new media are fueling our recent innovations that help guide emergency responders and public safety professionals as they assess complex, critical situations in real-time.

Not only do you finish each day knowing you have helped save lives but there are also some great perks in addition to compensation, competitive health benefits, paid time off, and a 401K:

  • Access to hundreds of online and in-person training courses to help you understand our solutions, develop your skills and become more effective both personally and professionally

  • A spacious gym with ellipticals, treadmills, bikes, weights, and even group classes

  • Community outreach through a 501(c)(3) non-profit that supports local youth, seniors, and our military

  • On-campus dry cleaning service and much more

West Safety Services is an EEO Employer.

Please Note: The Company has strict background check requirements both pre-employment and during employment. Depending upon the position and/or access required, applicants and personnel may be required to successfully complete additional background checks including, but not limited to customer background checks, Criminal Justice Information Services (CJIS) certification - criminal history check, fingerprinting and training. The company also runs a motor vehicle record check as part of the background check process.

The company conducts pre-employment drug screening and periodic screening during employment. Please note, marijuana remains an illegal drug under federal law. We have federal contracts that require us to be compliant with the federal Drug Free Workplace Act. West Safety Services is a tobacco free workplace.

Job Technical

Primary Location United States-Colorado-Longmont

Schedule Full-time

Organization Enterprise Corp Services USA

Req ID: 119838