West Corporation Overpayment Recovery Specialist in Omaha, Nebraska

Overpayment Recovery Specialist


West's Accent Claims Recovery Solutions division is looking to add several Overpayment Recovery Specialists to our team in Omaha, NE. This position will spend the majority of the day on the phone, performing collections on behalf of the insurance company. Our Validation Team identifies when the insurance company has overpaid or incorrectly paid a medical claim, and the Overpayment Recovery Specialist performs the business-to-business collections between the insurance company and the hospital provider. This position will be working on accounts and a monthly collection goal will be set for these accounts. In addition to hourly pay, employees that meet collection goals will be eligible for monthly bonuses.

Duties will include, but not be limited to:

  • Speaking with individuals in the billing department of a hospital

  • Setting up payment plans

  • Providing information (by fax, email, or phone) to necessary parties to render payment on accounts



  • High school diploma or GED required


  • Minimum 1 year in customer service, insurance, recovery, or medical billing background required


  • Basic Computer knowledge required

  • Must achieve a passing score on our general skills assessment

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At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - the result of brilliant ideas, dedication and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

We connect. We deliver. We are West.

Applications will be accepted through 11/07/17.

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Job Call Center

Primary Location United States-Nebraska-Omaha

Schedule Full-time

Organization Claims Recovery Services USA

Req ID: 119947