West Corporation Benefits Associate in Plymouth Meeting, Pennsylvania

Benefits Associate


Looking for a meaningful job where the work you do truly makes a difference in people’s lives every day? West’s Health Advocate division in Plymouth Meeting is currently seeking Benefits Associates. Our Benefits Associates play an important role in providing guidance and direction to our members regarding their benefit plans. As this is a member-facing role, our Benefits Specialists are friendly, compassionate, and great listeners.

Our Benefits Associates are responsible for:

  • Interfacing with internal and external resources to provide guidance and direction regarding benefit plan options, cost factors and detailed benefit review

  • Answer incoming calls and respond to benefit inquires

  • Place outbound follow-up calls for issues that cannot be resolved during the initial call

  • Provide guidance to members on open enrollment issues, questions and concerns about benefit options which may include comparing and contrasting benefits during open enrollment, new hires and change of status


Applicants for this job will be expected to meet the following minimum qualifications:


  • High School Degree or GED required

  • Associate’s degree from an accredited college or university with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred


  • Minimum of one year customer service, healthcare, or employee benefits experience required


  • Basic knowledge of MS Word and Excel required

  • Must score acceptably on job related testing

  • Ability to pass standardized interview

  • Based on assignment may need to be bilingual in English, Spanish, etc.

Knowledge of the following is preferred:


  • Medicare A, B, MediGap, Supplement plans, Medicare Advantage, Medicare Part D plans

  • High deductible health plans including Health Reimbursement Accounts (HRAs) and Health Saving Accounts (HSAs)

  • Flex Spending Accounts (FSA) , including limited FSAs

  • Coordination of benefits and which plan is primary - simple cases (commercial plans, Medicare plans)

  • Summary Plan Documents (SPDs) and Certificates of Coverage (COCs)

  • Government programs, resources and legislation and mandates including but not limited to Affordable Care Act, FMLA, Medicaid, CHIP

  • Group Health Plans (fully insured and self-insured)

  • Pharmacy benefits including injectable medications

  • Individual Health Plans and Marketplace/Exchanges plans

A successful incumbent in the job will be able to demonstrate the following skills and abilities:

  • Strong communication skills and phone etiquette

  • Ability to explain complex issues to members

  • Highly effective listening skills

  • Strong problems solving/issue resolution skills

  • Excellent customer service and customer resolution skills

  • Strong Organizational and administrative skills

  • Ability to work in a team environment

We connect. We deliver. We are West.

At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - the result of brilliant ideas, dedication and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

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EEO Employer

Job Operations

Primary Location United States-Pennsylvania-Plymouth Meeting

Schedule Full-time

Organization Health Advocate USA

Req ID: 119309