West Corporation Benefits Specialist (Evening Shift - 10% Shift Differential) in Plymouth Meeting, Pennsylvania
Benefits Specialist (Evening Shift - 10% Shift Differential)
You know that health benefits can be confusing to understand. Wouldn’t you love an opportunity to help people untangle their benefits to take better control of their health? West's Health Advocate department is looking to hireBenefits Specialists for our Plymouth Meeting location. Our Benefits Specialists are knowledgeable about health insurance and benefit plans, and great answer-finders and problem-solvers. As this is a member-facing role, our Benefits Specialists are also good listeners, friendly, and compassionate.
As a Benefit Specialist , you would be responsible for:
Professionally answer incoming calls and respond to client inquiries
Provides guidance to members on open enrollment issues and benefit options. This includes compare and contrast benefits during Open Enrollment and Special Enrollment Periods
Connect with customers by phone and quickly develop a rapport to help the individual to navigate their benefit choices and options
Answer customer questions related to Benefit Plans, including the following topics:
Health Care Reform
Exchange plan review and comparison
Medicare A, B, MediGap, Medicare Part D plans
High deductible health plans
Flex Spending Accounts, Health Savings Accounts, and Health Reimbursement Accounts
Coordination of Benefits and which plan is primary
Summary Plan Documents
Government programs and resources
Legislation and mandates
Fully insured and self-insured
Pharmacy benefits including injectable medications
Facilitate obtaining member’s medical records
Place outbound follow up calls for issues that cannot be resolved during the initial call
Respond to member cases in delegate box, answers and after hours calls
- Bachelor’s degree or other applicable work experience
Previous benefits experience preferred
Strong Communication skills and phone etiquette
Strong ability to explain complex issues to employees/retirees
Highly effective listening skills
Strong problem solving/issues resolution skills
Excellent customer service and customer resolution skills
Organizational and administrative skills
Experience with Microsoft Word and Excel
Ability to work in a team environment
Familiar with Clinical Benefits clients and their benefits
Work in-house and permanent
West is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.
At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - the result of brilliant ideas, dedication and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.
We connect. We deliver. We are West .
Applications accepted through 10/07/17.
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Primary Location United States-Pennsylvania-Plymouth Meeting
Organization Health Advocate USA
Req ID: 119311