West Corporation Health Advocate Specialist - ITA in San Antonio, Texas
Health Advocate Specialist - ITA
Health Advocate Specialist functions:
Compassionate and dedicated professionals with exceptional listening skills who assist our members in navigating the healthcare system
They work as part of a team and demonstrate customer service excellence
Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have
Build rapport with callers using a friendly, courteous and professional manner
Verify/Collect demographics and update as necessary in CRM system
Determine and execute the best resolution to assist the member based on their needs or requests
Transfer caller to appropriate area(s) both internally and externally
Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors
Handle calls in Triage queues
Perform other duties and projects as assigned by management
Applicants for this job will be expected to meet the following minimum qualifications:
Strong Communication skills and phone etiquette
Strong ability to explain complex issues to members or callers
Highly effective listening skills
Strong problem solving/issues resolution/multitasking skills
Excellent customer service and customer resolution skills
Organizational and administrative skills
Experience with Microsoft Word and Excel
Ability to work in a team environment
Work in-house and permanent
High School Degree or GED required
Bachelor’s Degree preferred
- Telephone triage experience helpful
Must score acceptably on job related testing
Based on program may need to be bilingual in English, Spanish, etc.
West is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.
At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - the result of brilliant ideas, dedication and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.
We connect. We deliver. We are West.
Applications accepted through 10/13/2017.
Job Call Center
Primary Location United States-Texas-San Antonio
Organization Revenue Generation Services US
Req ID: 119436